Politique de remboursement

We want you to be completely satisfied with your Chai & Dye purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns You have 14 days from the date of delivery to return an item. To be eligible for a return, items must be unused and in their original packaging.

To initiate a return, please contact us at hello@chaianddye.com with your order number and reason for return. We will provide you with return instructions.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a full refund will be processed to your original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@chaianddye.com.

Non-returnable items Customized or personalized items cannot be returned unless they arrive damaged or defective.

Return shipping Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.